SHIPPING + RETURNS

PRODUCTION & DISPATCH TIMES

As the majority of our products are made to order it will take approximately 5 - 7 days to be made before being dispatched. Custom products could take a little longer dependent on the specifics of the piece. If you require a product more urgently, please get in touch before placing your order.

GIFT ORDERS

We are more than happy to help you with an order for someone special! We can send your gift directly to the recipient, gift-wrapped with a personalised note. Just choose the Gift Option at checkout.

SHIPPING

All standard delivery orders are sent with Royal Mail First Class - which usually takes around 2 working days to arrive. There is the option to upgrade to DPD Tracked Delivery - please consider this option for larger or urgent orders.

RETURN POLICY

We are pleased to offer our online customers a full refund on any unwanted items within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers are also liable for the return postage costs.

We do not offer refunds on Gift Cards or Custom Orders.

We do not offer refunds on reduced/sale items.

If you wish to return an item sent to you as a gift, you will receive gift credit for the value of your return via email.

To complete your return, we require a receipt or proof of purchase.

Returned Products should be returned to: Gather Homeware, 3 Hobens Drive, North Berwick, East Lothian, EH39 5GZ UK.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you have any problems or the refund is not received, please email: hello@gatherhomeware.com